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RSU Royal Prima Marelan
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Patient Information

Complete guide for patients and families to receive healthcare services at RSU Royal Prima Marelan

Healthcare Center

RSU Royal Prima Marelan is committed to providing professional and effective healthcare services with attention, care, and sincerity for every patient.

“WE CARE FOR YOU LIKE OUR OWN FAMILY”
Doctor consulting with elderly patient in hospital room

Patient Guide

Important information you need to know before visiting our hospital

Operating Hours

Clinics open Monday-Saturday 08:00-20:00 WIB. Emergency Department serves 24/7.

Required Documents

Bring ID card, BPJS/insurance card, and previous medical records if available.

Hospital Rules

Maintain quietness, follow health protocols, and comply with hospital staff instructions.

Patient Companion

Patients can be accompanied by maximum 1 family member during treatment process.

Registration Process

Follow these easy steps to register as a patient at our hospital

1

Registration

Come to the registration counter or register online through website/app. Prepare identity documents and insurance card.

2

Initial Check

Administrative staff will verify your data and provide queue number for examination.

3

Doctor Consultation

Meet the doctor according to the needed specialization. Describe your medical complaints in detail.

4

Follow-up

Follow doctor's recommendations: medication pickup, lab tests, hospitalization, or next control schedule.

Hospital Facilities

We provide various modern facilities to support patient comfort and recovery

Bed Capacity & Inpatient Care

Total licensed capacity of 102 beds, including 11 Critical Care Unit (ICU) beds. Offers various inpatient room classes (VIP, Class I, II, and III) with complete and comfortable facilities.

24/7 Diagnostics & Pharmacy Services

Round-the-clock (24-hour) access to comprehensive pharmacy services, advanced radiology, and complete laboratory examinations utilizing the latest technology for accurate, timely results.

Emergency & Trauma Centre

Fully equipped 24-hour Accident & Emergency department, including a dedicated 24-hour Children's Emergency unit to provide immediate and critical care for patients of all ages.

Medical Expertise & Specialties

A highly skilled team of more than 40 doctors with practising rights offering over 30 medical specialities, supported by 10 dedicated Centres of Excellence for specialized care.

Dedicated Nursing Staff

A compassionate and highly trained team of 100 qualified nurses providing round-the-clock patient support and meticulous bedside care.

Operating Theatres

4 fully equipped, state-of-the-art operating theatres designed to handle a wide range of complex surgical procedures safely and efficiently.

Patient Amenities & Parking

Ample parking space with a capacity for 200 vehicles, ensuring convenient and stress-free access for patients and visitors.

Accessibility

Fully disabled-friendly premises featuring ramps, elevators, and special toilets to ensure seamless and comfortable access for all mobility needs.

Frequently Asked Questions

Find answers to common questions about services and procedures at RSU Royal Prima Marelan

What are the hospital operating hours?

RSU Royal Prima Marelan is open 24 hours every day for emergency services. For polyclinics, operating hours are Monday-Saturday 08:00-20:00 and Sunday 08:00-14:00.

Where is the hospital located?

We are located at Jl. Besar Marelan No. 1, Medan. Easy access from the main road with spacious parking area.

Is ambulance service available?

Yes, we provide 24-hour ambulance service. Please contact our emergency number for assistance.

How do I register for treatment?

You can register directly at the registration counter, by phone, or using our online application. Bring your ID card and insurance card if available.

Do I need to make an appointment?

For polyclinics, it is highly recommended to make an appointment in advance. For emergency services, you can come directly without an appointment.

Does the hospital accept BPJS?

Yes, we accept BPJS Kesehatan. Make sure your card is active and bring it when seeking treatment.

What insurance is accepted?

We partner with various leading private insurance companies. Please contact us to confirm your insurance.

When are patient visiting hours?

Visiting hours are 10:00-12:00 and 16:00-20:00 every day. Maximum 2 visitors per patient.

Are children allowed to visit?

Visitors under 12 years old are not allowed for patient safety and comfort.

Location & Social Media

Visit Us & Follow the Latest Updates

Find RSU Royal Prima Marelan location and follow our official Instagram for schedules, promotions, health education, and service announcements.